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TERRITORY SERVICE MANAGER

Location:
England
Position:
Service Manager
Industry:
Tractors and Combines
Display Salary:
Competitive salary package + extensive benefits + vehicle
11 Feb 2021
Vacancy Type:
Permanent
Reference:
VAC - 15317
Job Description

WHAT’S THE JOB?  TERRITORY SERVICE MANAGER

WHO’S THE EMPLOYER?  A major global manufacturer of tractors, combines and related products, with a manufacturing presence in all 5 continents, and sales and distribution networks throughout 175+ countries. With a significant proportion of its budget devoted to research and innovation, this is an employer of considerable prestige and global standing.

WHAT’S THE INDUSTRY? Agricultural Machinery

HOW WILL I BE REWARDED? Competitive salary package + extensive benefits + vehicle

WHERE IS THE ROLE LOCATED? Midlands / North of England

TELL ME MORE ABOUT THE ROLE? You are an experienced Technical Professional from the agricultural machinery sector having acquired the requisite skills via a progressive career path to enable you to manage and support the dealer network within the assigned territory.

  • Ongoing management and development of the service function of the dealer outlets, focusing on dealer standards, efficiency and profitability
  • Develop the dealer’s service action plan, benchmarked against dealer standards and examining future requirements
  • Strong focus on dealer warranty practices, ensuring timely return of claims and correct submission of data to support the claim
  • Provide technical feedback to National Service Manager
  • Management and prompt resolution of customer dispute situations in conjunction with dealer personnel
  • Understand the training requirements of the dealer service personnel and take action where necessary in order to ensure appropriate service levels are delivered to the end user market
  • Communicate technical information and provide timely technical solutions where product performance falls below customer expectations
  • Ensuring sustainability of the dealer service function in regard to their ability to support the product range
  • Maintain the Company and brand image in all dealer and end user interaction
  • Manage an operational budget within an agreed framework
  • Participate in shows and exhibitions as required, as well as customer factory visits

WHAT QUALITIES DO I NEED? 

  • Excellent standard of technical knowledge encompassing hydraulic, electric, drivetrain and engine systems within modern off-road vehicles, supported by a relevant engineering qualification
  • Strong portfolio of interpersonal and communication skills with excellent problem solving capabilities
  • Clear understanding of what is meant by dealer standards with the ability to implement and sustain them
  • Excellent knowledge of agriculture and the machinery market
  • A high standard of IT literacy, including MS Office, PC / Laptop and CRM system
  • Previous experience of working with dealers and distributors would be beneficial
  • The combined ability to work within a close-knit team environment and to operate with a high degree of autonomy
  • Located within or prepared to relocate to the territory
  • Full UK driving licence (essential)

GET IN CONTACT: In the first instance please forward your CV together with a cover note and salary requirements and all successful candidates will be contacted within 14 days of us receiving your application. Please note that all applications will be treated in confidence. james.garrod@jptrett.com