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SERVICE ADMINISTRATOR RC BOREHAM

Location:
Essex
Position:
Assistant Service Manager
Industry:
Machinery
Display Salary:
Industry leading package
19 Mar 2021
Vacancy Type:
Permanent
Reference:
VAC - 15340
Job Description
WHAT’S THE JOB? SERVICE ADMINISTRATOR  

WHO’S THE EMPLOYER? R C Boreham & Co are Deutz Fahr Dealers Essex and surrounding counties. Also main dealers for, Merlo Telehandlers, Polaris ATV's and Holder Equipment.

WHAT’S THE INDUSTRY? Agricultural Machinery 

HOW WILL I BE REWARDED? Competitive salary based on experience + Company pension scheme + 23 days holidays plus bank holidays + Integrated software and manufacturers’ systems training provided  

WHERE IS THE ROLE LOCATED? Essex + outskirts of Hertfordshire & Cambridgeshire

TELL ME MORE ABOUT THE ROLE? This busy customer-facing role would suit a driven and organised individual. Working closely with our Service Manager, you would be a key part of the efficient operation of our Service Department.  

Duties include:
  • Answering incoming Service Department calls and gathering information on the job
  • Assisting the Service Manager with job scheduling
  • The managing and distribution of Technician paperwork, including inputting timesheets
  • Liaising with customers on job dates & times, job progress and additional repairs
  • Creating, writing up and checking of job cards for accuracy
  • Assisting technicians with the organisation of parts
  • Managing and keeping on top of work in progres
  • Processing of invoices
  • Inputting warranty claims in a timely manner on various manufacturers’ systems
  • Communicating closely with the Parts and Sales Departments 
WHAT QUALITIES DO I NEED?
  • Excellent communication and customer service skills
  • Good computer skills – Internet use and experience with Microsoft applications (Excel, Word, Outlook)
  • Strong administrative skills
  • Ability to multi-task and work to deadlines
  • Enjoy working in a busy atmosphere
  • Agricultural knowledge is an advantage
WHAT SHOULD I DO NOW? 

So, we have your attention and motivation? We would love to hear from you if you are keen to find out more. In the first instance, please forward your CV together with a cover note and salary requirements and all successful candidates will be contacted within 14 days of us receiving your application. Please note that all applications will be treated with confidence. james@jptrett.com