Location
United Kingdom
Position
Service Manager
Machinery
Vacancy Type
Permanent
Reference
VAC - 15513
Job Description

WHAT’S THE JOB? REGIONAL SERVICE MANAGER

WHO’S THE EMPLOYER? The UK subsidiary of a global tractor and harvesting equipment OEM. With an enviable and comprehensive range of products suited to farming operations of all sizes, the brand has been present in the UK market for many decades and enjoys an excellent reputation for product performance and technological innovation.

WHAT’S THE INDUSTRY? Agricultural machinery

HOW WILL I BE REWARDED? Impressive salary plus company car and generous benefits package

WHAT’S THE TERRITORY? Southern England and Wales

TELL ME MORE ABOUT THE ROLE Home based with regular travel, you will be responsible for managing the dealer service function within the territory. The role requires a strong technical pedigree in the agricultural machinery sector in order to understand and develop key activities including dealer standards, warranty, training, dealer aftersales commercial business, fault reporting and escalation, customer satisfaction and more.

WHAT QUALITIES AND EXPERIENCE DO I NEED? 

  • Your career to date will show progression within the agricultural machinery dealership or manufacturer sector and you possess an excellent standard of tractor technical knowledge, supported by a formal engineering qualification
  • You’re a natural, outgoing communicator with a strong background in customer service and expectation management, capable of understanding and resolving a wide range of customer satisfaction scenarios
  • A healthy understanding of dealer aftersales and service business will be useful, and you will be familiar with online technical support systems and warranty processes
  • You have an excellent organisational ability, underpinned by a strong level of autonomy to ensure regular contact with key personnel, being contactable and visible within the dealer network
  • A healthy standard of IT literacy is required; you’ll be familiar with Microsoft Office applications, CRM etc and you’ll be comfortable with training and presentations
  • With a motivation to progress your career and represent a technology-focused manufacturer, you’ll be located in Central / Southern England, possess a clean driving licence, and be comfortable with regular travel throughout the territory and occasionally overseas

WHAT SHOULD I DO NOW? So, if this is you and you have ambition, a strong agricultural engineering background combined with excellent communication and customer service skills and you’re looking for a well-rewarded role with huge variety we’d love to hear from you! Send us a copy of your latest CV (in complete confidence) and some covering notes directly to - [email protected] 

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