WHAT’S THE JOB? AFTERSALES TEAM LEADER
WHO’S THE EMPLOYER? With an impressive and growing market share in the UK, this major global agricultural machinery manufacturer is the recipient of many prestigious industry awards. Maintaining a strong focus on research and development, the Company has followed a pioneering path in terms of the output, quality and technology used in its market-leading products and enjoys an excellent brand status in the industry. The Company’s products are the machines of choice for many leading and progressive farming operations throughout the world, and in the UK market are byword synonymous with high output, quality and innovation.
WHAT’S THE INDUSTRY? Premium Brand Agricultural Machinery
HOW WILL I BE REWARDED? With a healthy salary package depending on experience plus benefits and vehicle
WHAT’S THE LOCATION? East of England (with some travel)
TELL ME MORE ABOUT THE ROLE Focused on managing and developing the Company’s aftersales provision via its established dealer partners, the role will coordinate and assist the day-to-day activities of a field based technical product support team and office-based parts team. Adding further value to the manufacturer-dealer relationship, other key responsibilities will centre on the management of aftersales training requirements, parts stocking levels, service and warranty procedures. The role requires a proactive attitude, ability to form effective working relationships with remote teams and an excellent understanding of how to optimise the dealer relationship, devising additional tools and systems to ensure the end user experience is consistently first class. Office-based with some travel, the role reports to the Managing Director and will provide regular reports on the Company’s aftersales performance.
WHAT QUALITIES AND EXPERIENCE DO I NEED?
- From a technical or engineering background within the agricultural machinery sector, you’ll be motivated by providing high standards of customer service through robust, easy to use aftersales systems
- Experience of working with dealers and an in-depth understanding of the manufacturer-dealer relationship is a key requirement
- You’ll have well-developed interpersonal and communication skills, a helpful attitude to problem solving and be flexible in reacting to time sensitive situations
- You’ll have excellent IT skills including MS Office and CRM systems, and be familiar with online technical, parts and warranty systems
- Team oriented, you’ll be experienced in managing and developing people
- You uphold high professional standards, which are reflected in the culture you enthuse in your colleagues, you understand the importance of customer satisfaction and can react to escalated customer issues in a timely manner
- A full UK driving licence is required, you’re comfortable with regular travel (occasionally overseas) and reside in or be prepared to relocate to the East of England
WHAT SHOULD I DO NOW? If you’re a motivated individual and want to develop your career with a premium brand employer, and you possess a strong aftersales management career history in the agricultural machinery sector, we’d love to hear from you! Send us a copy of your latest CV (in complete confidence), and a little bit about yourself. You can send it directly to us - [email protected]