WHAT’S THE JOB? SERVICE MANAGER
WHO’S THE EMPLOYER? A leading and well-established agricultural machinery dealership covering an extensive territory throughout the South-East of England, representing a major global tractor and harvesting brand along with other prestigious machinery franchises.
WHAT’S THE INDUSTRY? Agricultural machinery
HOW WILL I BE REWARDED? Competitive basic salary + bonus + company vehicle + training and additional benefits
WHERE IS THE ROLE LOCATED? East Sussex
TELL ME MORE ABOUT THE ROLE? This is a fast-paced position requiring excellent task management abilities; the service manager plays a pivotal role in ensuring the highest standards of aftersales service, with a strong focus on customer care and satisfaction. The core aim of the role is to promote customer retention whilst managing a profitable department utilising the full extent of its team personnel and resources effectively and efficiently.
WHAT QUALITIES DO I NEED?
- We’ll need to know that you are an enthusiastic and inspirational team leader capable of motivating others
- How well can you manage your workload and perform under pressure, allocating resources accordingly?
- We’d like to see a strong interest in promoting the highest standards of customer service and communicating effectively across the board: customers (new and existing), colleagues, supplier representatives alike
- Your career to date will have a strong technical, product support, parts or aftersales theme (ideally within agricultural machinery) and you’ll have a healthy empathy for modern farming practices in order to understand the requirements of a large and diverse customer base
- A healthy standard of IT literacy is required, including MS Office applications, CRM (ideally Ibcos Gold) and experience with online service / warranty systems
- Residing in or relocating to the Sussex area, you should be prepared for some travel (occasionally overseas) and have the flexibility to accommodate seasonal working hours
WHAT SHOULD I DO NOW? If you’re a motivated individual keen to progress your career with one of the largest and most prestigious players in the UK dealership network and be rewarded accordingly, we would love to hear from you. Send us a copy of your latest CV (in complete confidence), and a little bit about yourself. You can send it directly to us - [email protected]