WHAT’S THE JOB? WORKING SERVICE MANAGER
WHO’S THE EMPLOYER? An importer and distributor of high value specialist and innovative equipment focused on increased efficiency in the construction, forestry and other related sectors.
WHAT’S THE INDUSTRY? Specialist construction, forestry and plant machinery
HOW WILL I BE REWARDED? Excellent salary plus bonus and vehicle
WHAT’S THE LOCATION? North of England
WHAT CAN YOU TELL ME ABOUT THE ROLE? With accountability for all service operations, the role covers a number of key responsibilities in order to develop systems and processes ensuring increased workshop efficiency and profitability. The role retains an amount of hands-on activity, is endlessly varied, and will suit a skilled technical professional with a strong customer-centric approach to their work seeking further career progression.
WHAT EXPERIENCE AND QUALITIES DO I NEED?
- You’re an experienced technical professional, trained to a high standard in agricultural or construction machinery engineering, with a minimum of 3 years’ field service experience
- Your background could be from a machinery dealership, distributor or OEM, and you possess a recognised engineering qualification (from HND to degree level)
- Team leadership experience and good all-round people skills will feature strongly in your career history
- You recognise the importance of workflow management, efficiency and productivity, timely repair times and the need to prioritise workload accordingly
- You’re a solution-based thinker who can enthuse a problem-solving attitude in their team
- You have in-depth experience in machinery hydraulic and electrical systems (including CANbus) as well as a range of practical mechanical engineering, repair and refurbishment skills
- You have good all-round communication and interpersonal skills, can manage customer expectations and provide a high standard of customer service
- You’ll be familiar with everyday IT applications including online service and warranty systems, MS Office and CRM
- Comfortable with occasional travel within the UK and overseas, you’ll be flexible on nights away from home where required for customer visits and product training
- Residing in, or prepared to relocate to Northern England, you must have a clean driving licence – a bonus if you have HGV1 and CPC
WHAT SHOULD I DO NOW? If you’re a skilled service technician from the agricultural, construction or forestry equipment sector looking for progression and a fresh challenge we’d love to hear from you! Please send your up-to-date CV (in complete confidence) and covering notes to - [email protected]