WHAT’S THE JOB? AFTERSALES SUPPORT SPECIALIST
WHO’S THE EMPLOYER? The UK subsidiary of a global OEM. With an enviable and comprehensive range of products suited to farming operations of all sizes, the brand has been present in the UK market for many decades and enjoys an excellent reputation for product performance and technological innovation.
WHAT’S THE INDUSTRY? Agricultural machinery
HOW WILL I BE REWARDED? Competitive salary plus generous benefits package
WHAT’S THE TERRITORY? Midlands
TELL ME MORE ABOUT THE ROLE In this office-based role, you will be responsible for the administration of the aftersales process, supporting field-based and office-based colleagues in a wide variety of tasks within spare parts, service and warranty. The role would suit a recent agricultural engineering graduate seeking a dynamic role within the worldwide OEM sector or a time served technician or service manager seeking an improved work life balance.
WHAT QUALITIES AND EXPERIENCE DO I NEED?
- You’ll have excellent agricultural engineering knowledge, either from the tractor dealership network or the OEM sector, supported by a recognised agricultural engineering qualification
- You’ll have a good all-round understanding of the manufacturer-dealer aftersales relationship, and how to optimise outcomes at all levels
- You’re a natural, outgoing communicator with a strong background in customer service, capable of understanding and resolving a wide range of customer enquiries
- A good understanding of spare parts business will be useful, and you will be capable of compiling regular reports on spare parts activity
- You have an excellent organisational /multitasking ability, underpinned by a strong commitment to high standards of customer service
- A healthy standard of IT literacy is required - Microsoft Office applications, CRM etc and you’ll be comfortable with conducting training and delivering presentations
- With a motivation to progress your career and represent a technology-focused manufacturer, you’ll be located in the Midlands, possess a clean driving licence, and be comfortable with occasional travel
WHAT SHOULD I DO NOW? If this is you and you have ambition, a strong agricultural engineering background combined with excellent communication and customer service skills and you’re looking for a well-rewarded role with huge variety we’d love to hear from you! Send us a copy of your latest CV (in complete confidence) and some covering notes directly to - [email protected]