WHAT’S THE JOB? TECHNICAL PRODUCT SUPPORT ENGINEER
WHO’S THE EMPLOYER? A strong, well recognised brand in its specialist sector of agricultural machinery, this is a Company who are truly going places! The UK market, in which the Company continues to enjoy consistent and sustainable sales growth, is a key focus area for further business expansion, with an existing and growing dealer network ensuring that end users receive the very best product selection and quality product support.
WHAT’S THE INDUSTRY? Agricultural machinery
HOW WILL I BE REWARDED? Excellent salary package plus vehicle
WHAT’S THE TERRITORY? United Kingdom & Ireland (occasional)
TELL ME MORE ABOUT THE ROLE? Responsible for working directly with an extensive dealer network in support of all products, you will keep dealers informed of technical developments as well as handling all dealer technical enquiries, delivering dealer training programs and conducting machine demonstrations and installations. The role is suited to applicants with excellent interpersonal skills, a passion for regular travel and thorough technical knowledge of contemporary agricultural machinery with a strong passion for their sector.
WHAT EXPERIENCE AND QUALITIES DO I NEED?
- You’ll have a proven background in agricultural engineering, either from a dealer service department or a manufacturer technical support role, ideally with a recognised technical qualification, and experienced in electronics, hydraulics, general mechanics and advanced technologies
- You’ll ideally bring experience either as a dealer service manager or a regional technical support manager, and display a well-developed portfolio of customer service, customer expectation management and decision-making skills
- You’ll have spent time in the tractor seat, be familiar with the operation of a wide cross-section of equipment and how to set up machinery for optimised performance
- You’ll have a good standard of IT literacy, and ideally have experience with online manufacturer service and warranty systems
- We’ll need to know that you have good organisational abilities, possess a resourceful problem-solving attitude and the ability to manage and resolve customer dispute situations
- The ease with which you can form healthy working relationships with colleagues, end users and dealer staff is critical to the success of the role – you’re in your element discussing complex technical and customer service issues
- Possessing a clean driving licence (D+E preferably, with experience of towing a trailer), you should reside centrally in the UK with good access to major routes, and have an appetite for regular travel, at times overseas
WHAT SHOULD I DO NOW?
So, if this sounds like you, you’re positively motivated by the opportunity to join a high-performing specialist brand within the agricultural machinery manufacturer sector and have the necessary attributes to perform to a high standard, we’d love to hear from you! Send us a copy of your latest CV (in complete confidence), and a little bit about yourself You can send it directly to us at [email protected]